Welcome to my portfolio

Customer Success Specialist, Project Manager, AI Automation Engineer

Customer focused professional transforming support into strategic growth. 5+ years driving retention, satisfaction, and revenue through human first solutions and project management.

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Years Experience

8500+

Issues Resolved

97%

Satisfaction Rate

87%

LTV Increase

About Me

I'm a customer focused professional dedicated to transforming support into strategic growth. With 5+ years spanning customer support, project management, and email marketing, I've consistently delivered tangible outcomes that directly impact bottom line metrics.

My approach combines empathetic communication with data driven insights. I don't just resolve issues I identify patterns, anticipate needs, and create retention strategies that turn customers into advocates.

87% LTV Increase

92% Retention

48% Email Open Rate

342% Lead Growth

Experience

AI Automation Engineer

Freelance • Remote

Jan 2025 - Present

Design & implement AI-powered workflows reducing manual work by 70%

Integrate APIs & automation tools (Make, Zapier, n8n) for enterprise clients

Optimize business processes through intelligent automation strategies

Deliver custom solutions increasing client efficiency and ROI

Customer Support & Email Marketing

Qwoted • New York, USA

Jan 2023 - Present

8,500+ inquiries resolved

97% satisfaction rate

187% lead quality increase

68% response time reduction

Project Manager

Releazze • Lagos, Nigeria

Nov 2021 - Oct 2022

Drove cross-functional teams to deliver multiple projects from planning to launch

Coordinated stakeholders to ensure clear scope, timelines, and accountability

Monitored progress and resolved blockers to keep projects moving

Standardized project workflows to improve delivery consistency

Project Manager

Intelligent Innovations • Lagos, Nigeria

Nov 2021 - Oct 2023

Managed 5-6 concurrent projects with 94% on-time delivery

Reduced team idle time by 35%, boosting utilization to 57%

Developed proactive risk mitigation strategies preventing delays

Created detailed timelines reducing scope surprises by 40%

Customer Care Executive

Phixeon Technologies • Lagos, Nigeria

Sep 2019 - Oct 2021

30% duplicate reduction

36 hour resolution time

40% satisfaction increase

Quarterly trend reports

Skills & Expertise

Customer Relations

CRM & HubSpot

Conflict Resolution

Customer Retention

Multi-channel Support

First Contact Resolution

Project Management

Timeline Development

Resource Allocation

Risk Management

Stakeholder Communication

Agile Methodology

Marketing & Analytics

Email Marketing Campaigns

A/B Testing

Data Segmentation

KPI Analysis

Lead Generation

Let's Work Together

Ready to discuss how I can drive customer success for your organization? Let's connect.

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📍 Lagos, Nigeria | 📞 +234 8139296581