Media Agency | Communications and Email Marketing

Media, email and project delivery, handled end to end.

A communications specialist and IT project manager. My email programmes lifted customer lifetime value by 87%, and my projects have been delivered 94% on time across banking, health, booking and jobs platforms.

5+years in media, email and project delivery
94%of projects delivered on time
Lagosworking with clients worldwide
Portrait of Nefe Clarke

What I do

Three things I do well, each backed by results.

Media consulting

  • Media strategy and messaging
  • Campaign direction and journalist outreach
  • Matching journalists with expert sources and PR resources

40% higher client engagement

Email marketing

  • Campaign direction and segmentation
  • Lifecycle messaging and CRM reporting
  • List sourcing and verification

87% lift in customer lifetime value

Project management

  • Timelines, budgets and reporting
  • Stakeholder meetings and coordination
  • Delivery from ideation to launch

94% of projects delivered on time

Results at a glance

Headline numbers from my previous roles in media, customer and project work.

87%
lift in customer lifetime value from segmented email campaigns
40%
growth in client engagement through media campaigns
25%
improvement in client renewal rates
94%
on-time delivery across concurrent projects

Worked with

Qwoted
A major Nigerian bank
Realeazz HealthPaddy JobMatch by SkillPaddy Gig Worker AfricaGig Worker Africa

Selected work

Four areas of work, with the results that came from them.

Email

Lifecycle email programme

Used Muck Rack and other tools to build and filter contact lists, then sent tailored campaigns through HubSpot, alongside lifecycle touchpoints across email, chat and CRM channels.

87% lift in customer lifetime value. Retention up to 92%.

Media

Media success management

Managed client accounts and media campaigns, and matched journalists from media outlets around the world with expert sources and PR resources.

40% higher client engagement. 25% better renewal rates.

Delivery

Nigerian banking sector digital overhaul

Coordinated stakeholders on a USSD, web and mobile overhaul as part of a 25+ person outsourced team.

Stakeholder meetings of 50+ attendees. Projects delivered 94% on time.

Products

IT project management across sectors

At Intelligent Innovations and SkillPaddy I delivered digital products including HealthPaddy (a health and fitness platform), JobMatch (a jobs and gig-work platform) and Gig Worker Africa, and I led delivery of Realeazz (an all-inclusive booking platform) as a freelance project manager, alongside a Nigerian banking sector overhaul.

Timelines, budgets and stakeholders managed from ideation onward.

Kind words

From a client I supported as a virtual assistant.

“Before Nefe stepped in, things were clumsy. I was missing deadlines and taking too long to reply to emails, and I could never decide what to deal with first. She shaped my days, filtered the inbox, told me what actually mattered that morning, and stayed on top of the follow ups. I stopped dropping things, and I got noticeably more done.”

Founder, Realeazz

About

Hi, I’m Nefe Clarke. I’m a communications and email marketing specialist and an IT project manager, and I’m driven by a passion to communicate clearly and deliver what I promise.

I know how to manage stakeholders, keep projects moving and turn complicated work into clear updates. I also use AI automation to speed up media tasks and executive and virtual assistance work, from drafting and research to scheduling and admin.

I have also been a mentor and facilitator on SkillPaddy, an EdTech platform, where I created video content and mentored learners.

I run Nefe Clarke Limited, a registered media agency in Lagos, and over the past several years I have managed projects, media campaigns and email programmes for teams and clients across time zones.

Nefe Clarke standing in an office

Based in

Lagos, Nigeria
Working with clients worldwide

Core competencies

What I bring to every project.

Clear communicationStakeholder managementEmail marketingIT project managementMedia success and outreachReporting and analysisProcess and workflow improvementAI automationExecutive and virtual assistance

AI and automation

ChatGPTClaudeHiggsfield AIZapierNotionCanva

Project, CRM and communication

Jiramonday.comTrelloExcelGitHubHubSpotMuck RackSalesforceZendeskIntercomZoomSlackGoogle WorkspaceMicrosoft Office

How it works

A simple process, so you always know what happens next.

Discovery

A short call to understand your goals, audience and timeline.

Plan and scope

A clear proposal with deliverables, schedule and pricing before any work starts.

Delivery and reporting

Regular updates and a results summary, so you can see what the work achieved.

Notes

Short thoughts on the work I do.

Email marketing

Most email problems are listening problems. Before I write a single subject line, I look at who opened, who clicked and who went quiet. Segmenting a list is just listening at scale. That is how my campaigns lifted customer lifetime value by 87%.

Communication and delivery

A project doesn’t fail on the day it is late. It fails the first week nobody says what is blocking it. Clear updates, written down, sent to the right people. That is most of what a 94% on-time record really looks like.

Media and AI

AI can draft in seconds. It can’t decide what is worth saying or who needs to hear it. I use it to move faster on the repetitive parts, and I keep the thinking and the tone human.

Virtual and executive assistance

You take care of the big stuff. I’ll take care of the small stuff. Most of what slows a leader down isn’t strategy. It’s the inbox, the calendar and the follow-ups nobody has time for. Hand those to me, and you get your best hours back for the decisions only you can make.

Writing

Writing on media, communication and climate, plus one short story.

Opinion | Climate & Youth Voices

The Flood Came Again. So Did the Young People.

Every rainy season, parts of Lagos go underwater. Streets become rivers, shops close, and families count their losses before the water even drains. For most of my life, the response has looked the same: wait, clean up, repeat.

Continue reading

But something is shifting, and it is being driven by people under 30.

Across Nigeria and the wider continent, young people are refusing to treat climate change as a distant policy debate. They are organizing cleanups, building flood alert networks on WhatsApp, turning waste into income, and showing up at town halls to ask uncomfortable questions. They are doing this largely without funding, without titles, and without permission.

That last part matters. For decades, climate conversations about Africa have happened over the heads of the people who will live longest with the consequences. Youth are invited to take photos, not decisions. Yet the most practical climate solutions I have seen come from the ground: a student mapping flood-prone streets, a tailor repurposing fabric waste, a community group planting trees along an eroding road.

Imagine what happens when that energy meets actual resources. When a 24 year old with a working solution gets funding instead of applause. When storytelling shifts from young Africans as victims of climate change to young Africans as architects of the response.

The climate crisis is the defining story of this generation. The question is who gets to tell it, and who gets backed to act on it. The young people are already moving. The rest of the system needs to catch up.

Media & Communication

What Street Interviews Taught Me About Listening

My first real job in media was holding a microphone up to strangers.

At Delta Broadcasting Service, part of my work was vox pops, those short street interviews where you stop people mid-errand and ask what they think. Fuel prices, elections, flooding, whatever the day’s story was. Most people assume the hard part is getting strangers to talk. It isn’t. The hard part is actually hearing them.

Continue reading

A market woman doesn’t talk about climate change. She talks about tomatoes spoiling faster, about the rain that came wrong this year. A keke driver doesn’t mention emissions. He mentions the road that floods and eats his profit every September. Nobody I ever interviewed used the words “resilience” or “adaptation.” They described their lives.

That gap has followed me into every communications job since. Organizations write in one language and communities live in another, then we wonder why campaigns don’t land. The report says “climate-vulnerable populations.” The person says “my shop was underwater.” Same fact. Only one of them makes you feel something.

Good communication is mostly translation. Not dumbing things down, translating in both directions. Carrying the market woman’s tomatoes into the boardroom, and carrying the funding decision back to her street in words that mean something there.

The microphone taught me that people will tell you everything you need to know about a crisis. You just have to stop broadcasting long enough to ask.

Digital Engagement

The Group Chat Is Doing More Than Your Press Release

The most effective climate communication network in my city is not a media house. It is a WhatsApp group.

When the water starts rising in parts of Lagos, the first alerts don’t come from radio. They come from neighbors. Someone posts a video of the street. Someone else names which roads to avoid. Within an hour, hundreds of people have rerouted their day. No budget, no comms strategy, no approval chain. Just people who trust each other, moving information fast.

Continue reading

Meanwhile, plenty of organizations doing serious climate work are still communicating like it’s 2009. Long press releases. PDFs nobody opens. A social media page that posts event flyers and goes quiet for three weeks.

Young Africans are the most connected generation this continent has ever produced, and they have built their own information systems: group chats, voice notes, memes, short video. If you want to engage them, you go where the conversation already lives. You make content people actually want to forward, because on this continent, forwarding is publishing.

This is not about abandoning formal communication. Donors read reports, and reports matter. It is about knowing that a farmer will trust a voice note from someone who sounds like him before he trusts a glossy infographic in English.

The organizations that will shape the next decade of climate action are the ones humble enough to learn from the group chat. Speed, trust, and language people recognize. That is the whole formula, and young people already have it.

Short story

Healing & Awakening

The One Who Needed Saving Was Her

At seven, Hadiza learned to read a room before she could read a clock.

She learned it standing in the doorway of a kitchen in Kano, listening for the particular silence that meant her father had come home angry. She would slip in before anyone asked, pour the tea exactly as it was liked, laugh at a joke no one had made yet, just to see whether laughter could part a gathering storm. Sometimes it worked. She filed that away as a kind of alchemy. If she made herself useful enough, the weather would spare her.

Continue reading

Her mother had gone before she turned six, so there was no one left to stand between her and the climate of that house. Peace was earned by effort and undone by morning, and Hadiza grew fluent in its coming and going the way other children grew fluent in nursery rhyme. She did not memorize songs. She memorized moods.

At nine, her father suffered a stroke, not long after taking a new wife, a woman who called herself a prophetess and claimed a gift for finding unseen causes behind ordinary misfortune. When he did not recover, blame required a body to settle on. The younger children in the house, the prophetess’s own among them, were never questioned. A nine year old girl with no mother to speak for her was the easiest one to accuse. Hadiza was told she was the reason her father was dying. She had no words and no standing to refuse it, so she agreed, and took the blame for everything. In that house, when misfortune came, the blame had only one address.

She was afraid, and she believed it. Somewhere inside her, she was sure, lived something not of this world, dark enough to do this, and if she had caused it, she was the one who had to undo it. Even at play among children her own age, her mind drifted. She had a story to compose and carry home like a submission, so she invented one: nights spent flying through the dark as a witch, exactly as they said. A girl with no story was beaten, starved, spat on, and worse. The only way to protect herself, and the father she still hoped to save, was to lie and agree to things she knew nothing about.

Her father’s coldness, already old news to her, doubled, and something in Hadiza rearranged itself to meet it. If being good had not been enough to keep her safe, she would learn to be indispensable instead.

It was her aunt, her father’s elder sister, who finally saw what the house had made of her. She made a few calls, and within a season, with the quiet authority a firstborn commands in a Nigerian family, Hadiza was sent to finish her schooling in Abuja. No one argued. It was easier to let the story everyone preferred stand than to ask what it was covering for.

Even then, grown and carried into rooms she had not had to earn her way into, Hadiza rarely looked like a girl in difficulty. She wore her composure the way some women wear perfume, so completely that it seemed to belong to her skin. Nobody saw the accounting she kept of everyone else’s moods, nor the nights spent rehearsing conversations to be sure she had disappointed no one. Her stillness looked like peace. It was, in truth, a sentry standing watch.

In Abuja she met the man who would become her husband, attentive in the way that feels, to a girl raised on scraps of attention, indistinguishable from devotion. She did not yet know the difference between being chosen and being needed, and so she married the second believing it the first. The marriage became another house with its own weather, and she read it fluently. She shrank wherever shrinking was asked of her and called it love, for no one had ever offered her a less costly version of the word.

She had a daughter, Aisha. It was not a dramatic hour but an ordinary evening, Aisha not yet one, finally asleep against her chest after a long siege of crying, that something in Hadiza went quiet as it never had before. She studied her daughter’s face and understood, with a clarity that felt almost violent, that this child would not inherit the fluency it had cost her so much to learn. She did not want Aisha reading rooms before she could read a page, or reaching for usefulness as proof she deserved to remain. She had spent her life smoothing the weather for everyone else. Now she saw it plainly: the one who had always needed saving was her.

That was the night Hadiza began the long work of finding her way back to herself, without a map and without much certainty that the way still existed. She unlearned more slowly than she had learned. In time she left the marriage, with Aisha beside her. She caught herself mid apology for weather she had not made, practiced silence in rooms she used to rush to fill, and kept walking, because a small girl was watching, and the inheritance would end with her.

She does not always know, even now, what she actually needs. It is a harder question than it looks, after a lifetime spent answering it for everyone else first. But she no longer believes the child she was at nine is waiting at the end of this road, intact and unaccused. What is coming toward her instead is someone new, a woman built not from what she survived but from what she has chosen, daily, to stop doing. And beside her, a little girl who may never have to learn the lesson it took her mother thirty years to unlearn.

Book and podcast

Beyond client work.

Dawn at Dusk book cover
Coming December 24, 2026

Dawn at Dusk

A memoir of healing, awakening and finding myself again

My debut memoir about losing myself at my lowest point, discovering who I am, and rising like a phoenix. The title says it all: Dawn at Dusk is the beginning of light inside the darkest hour.

Get launch updates

Coming soon

The Dawn at Dusk podcast

New episodes every week. Honest conversations with everyday people and well-known voices about how they held on to their dawn in their darkest hour.

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Let’s talk about what you need

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